Help & Support

Troubleshooting

I can't reach Quark in my browser

Make sure Quark is powered on
Make sure you're on the same WiFi network as your Quark device
Try http://quark.home.local — if you changed the hostname during setup, use that instead
Try restarting your router and your Quark device

I'm getting an error when I try to install Quark

Make sure you're using the installer for your operating system and architecture. The nerd notes page has installation details. If you're still stuck, open a GitHub issue and someone will help.

Quark doesn't work with my VPN

This is expected. Quark runs entirely on your local network — connecting through a VPN routes traffic outside your home, so the two conflict. Disable your VPN when accessing Quark on your home network. (We're working on built-in remote access so you won't need a third-party VPN to reach it from outside your home.)

I'm having performance issues

Check the Health page in Quark — high disk usage or high temperatures can cause slowdowns
In Settings, click Export Performance Metrics — this saves recent health data to a metrics.sqlite file
Share that file in a GitHub issue or email it to support@autobutler.org and we'll take a look

My files aren't showing up after I uploaded them

Try refreshing the page. If they still don't appear, check that your upload completed successfully (the progress indicator should have reached 100%). Very large files can take a minute.

Get Help

GitHub Issues for questions, bug reports, and feature requests: → github.com/autobutler-org/quark/issues

Email for private matters: → support@autobutler.org